ACCESSIBILITY
Lorraine is committed to facilitating the accessibility and usability of its Website, https://www.lorrainehotel.com (the “Website”), for persons with sensory disabilities. To accomplish this, Lorraine will be implementing over time the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”) as its web accessibility standard, which will also bring the Website into further conformance with the Section 508 Web Accessibility Standards developed by the United States Access Board. Further, our Website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.
Until such time as our electronic media upgrades are complete, if you have difficulty accessing any our website, apps or intranet to attain information or for any other purpose please contact info@lorrainehotel.com or +1 (305) 538-7721 and one of our representatives will be able to assist you.
PRIVACY
Update your preferences and you won’t miss out
Lorraine (the “Company") is concerned about privacy issues and wants you to be familiar with how it collects, uses and discloses your Personal Information. This policy covers the Company websites (the “Websites") and Services (as defined below) and is applicable to the Company and all of its hotels. This Privacy Policy informs you as to how the Company looks after your Personal Information and tells you about your privacy rights and how the law protects you. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy. Customer satisfaction and the confidence entrusted by our customers are our most valuable resources. For this reason, Lorraine protects all the data it manages and offers utmost respect for its customers’ rights.
For this reason, we need you to let us know about your preferences regarding the processing of your data for commercial purposes, as well as to inform you about our updated privacy policy, which you can find below:
• We process the data supplied by our customers and users in order to provide the requested services, to fulfill our legal obligations, to improve the quality of our services and to send commercial communications. This is based on an existing contractual relationship, current legislation and our legitimate interest in reviewing and promoting our services.
• We develop commercial profiles from your data in order to offer you customized attention and to send exclusive offers and promotions that are adapted to your profile.
• We only transfer our customers’ data when legally obligated, with your prior consent or to companies within the same group for administrative reasons, or when it is necessary in order to provide the requested services.
• This data is held for the duration of your relationship with us and always for the legal periods and time needed to attend to possible liabilities. Data processed for commercial purposes will be stored as long as you do not request their cancellation.
• You can withdraw your consent for the personalization of our services and communications, without affecting the provision of services that you have requested from the group. Likewise, you have the right to access, change or delete data, as well as other rights.
If you do not specify your preferences, we assume that you wish for us to continue processing your data in order to provide personalized services and communications based on your commercial profile. You can withdraw consent freely at any time by simply notifying us to info@lorrainehotel.com
